General FAQ

Find answers to the most commonly asked questions about Rytinco, our features, and how to get the most out of dynamic QR codes.

About Rytinco

What is Rytinco?

Rytinco is South Africa’s leading platform for creating and managing Qlinks - dynamic QR Codes and Shortlinks.

Learn More About Qlinks: For a comprehensive explanation of what Qlinks are and how they work, visit our Qlinks Overview Guide.

How is Rytinco different from other QR code generators?

Key Differences:

Dynamic Updates: Change destinations anytime without reprinting
Advanced Analytics: Detailed tracking including location, device, and timing data
Local Focus: Built for South African businesses with Rand pricing and local support
Landing Pages: Built-in page builder for custom destinations
Team Features: Multi-user access and collaboration tools
Better Value: More features at competitive prices

Who should use Rytinco?

Rytinco is perfect for:

Restaurants with changing menus
Retail businesses with product updates
Marketing agencies running campaigns
Real estate agents with property listings
Event organizers with changing information
Educational institutions with course materials
Any business that updates information regularly

Is Rytinco only for South African businesses?

While we’re proudly South African and optimize for local needs, businesses worldwide can use Rytinco. Our servers are global, ensuring fast loading times internationally. However, our pricing is in South African Rand, and our support team operates in SAST timezone.

Getting Started

Visit app.rytinco.com
Click “Sign Up” and enter your email
Create a secure password
Verify your email address
Complete your profile setup
Start using the Free tier immediately (no credit card required)

Do I need a credit card to start?

No! You can use the Free tier indefinitely without providing any payment information. You’ll only need to add payment details when you’re ready to upgrade to a paid plan for additional features and Qlinks.

What happens when I want more features?

Free tier: Use indefinitely with 25 Qlinks, 2 pages, 2 forms, 1 digital menu, and basic features
Upgrade anytime: Choose a paid plan when you need more Qlinks or advanced features
Paid plans: Billed monthly starting on the 1st, with prorated billing for mid-month upgrades
Downgrade anytime: Return to Free tier at your next billing cycle - your Qlinks remain active (up to Free tier limits)

Can I change plans later?

Absolutely! You can upgrade or downgrade your plan anytime:

Upgrades take effect immediately with prorated billing
Downgrades take effect at your next billing cycle (1st of the month), moving you to the Free tier
No penalties for changing plans
Keep your data - all Qlinks and analytics are preserved when downgrading (within Free tier limits)

Qlinks (QR Codes & Shortlinks)

What’s the difference between static and dynamic QR codes?

Quick Summary: Static QR codes are permanent and can’t be changed. Qlinks are dynamic - you can update the destination anytime without reprinting.

Detailed Comparison: For a comprehensive comparison table and explanation of benefits, see our Qlinks Overview Guide.

How many Qlinks can I create?

This depends on your plan:

Free tier: 25 Qlinks (active total)
Starter+: Unlimited active Qlinks, 100/month creation quota
Growth+: Unlimited active Qlinks, 500/month creation quota
Pro+: Unlimited active Qlinks, 2,000/month creation quota
Enterprise: Unlimited (custom pricing)

Can I customize the appearance of my Qlinks?

Yes! You can customize:

Colors: Foreground and background colors
Logo: Add your business logo in the center
Shape: Corner styles (square, rounded, circle)
Pattern: Different Qlink patterns
Size: Various dimensions for different uses

What file formats can I download Qlinks in?

PNG: Best for most uses (web, print)
SVG: Best for professional printing and scaling
JPG: Good for web use

How small can I print a QR code and still have it scan?

Minimum recommended size: 2cm x 2cm (about 0.8 inches)

Factors affecting scanning:

Printing quality and resolution
Contrast between colors
Amount of data encoded
Scanning distance and lighting

Do Qlinks expire?

Rytinco Qlinks never expire as long as your account remains active. However:

Free tier: Qlinks remain active as long as you stay within the 25 Qlink limit
Paid plans: If you downgrade to Free tier, you must delete excess Qlinks to stay within the 25 Qlink limit
Inactive accounts (90+ days without login) may be archived

Analytics & Tracking

What analytics data does Rytinco provide?

Comprehensive tracking includes:

Scan counts: Total and unique scans
Geographic data: Country, region, city
Device information: iOS/Android, device types
Browser data: Which browsers people use
Time patterns: Peak scanning hours and days
Referrer data: How people found your Qlink

How accurate is the geographic data?

Our geographic data is 90-95% accurate for country and region levels, and 70-80% accurate for city-level data. We use IP geolocation, which can be affected by:

VPN usage
Mobile network routing
Proxy servers

Can I integrate Rytinco analytics with Google Analytics?

Yes! Use UTM parameters when creating your Qlinks:

Set Campaign Source: Location of QR code (e.g., “poster”, “table-tent”)
Set Campaign Medium: “rytinco”
Set Campaign Name: Your campaign identifier
Analytics will appear in both Rytinco and Google Analytics

How long is analytics data stored?

Free tier: 30 days of analytics history
Starter+: 90 days of analytics history
Growth+: 365 days (1 year) of analytics history
Pro+: 730 days (2 years) of analytics history
Enterprise: 1,096 days (3 years) or custom retention periods available

Technical Questions

What happens if Rytinco’s servers go down?

We maintain 99.9% uptime with multiple safeguards:

Redundant servers across multiple data centers
Automatic failover to backup systems
Real-time monitoring with immediate alerts
Status page: status.rytinco.com for live updates

Is my data secure?

Absolutely! We use enterprise-grade security:

SSL/TLS encryption for all data transmission
SOC 2 compliant data handling practices
South African data centers for local compliance
Regular security audits and penetration testing
Automated backups with 99.9% recovery guarantee

Can I export my data?

Yes! You can export:

Analytics data: CSV and PNG format with all metrics
Qlinks: All your Qlinks
Account data: Complete account information

Contact support for specific data requirements.

Troubleshooting

My Qlink - QR code isn’t scanning properly

Common solutions:

Check size: Ensure QR code is at least 2cm x 2cm
Verify contrast: Use dark foreground on light background
Test on multiple devices: Try both Android and iPhone
Check logo size: Large logos can interfere with scanning
Ensure good lighting: QR codes need adequate light to scan

I’m not seeing analytics data

Possible causes:

Wait time: Analytics can take 5-10 minutes to appear
Ad blockers: Some browsers block tracking
VPN/Proxy: Can affect geographic data accuracy
Cache: Try refreshing your browser
UTM parameters: Check if tracking codes are set correctly

My Qlink redirects to the wrong page

Check these items:

URL accuracy: Verify the destination URL is correct
Protocol: Ensure URL includes http:// or https://
Cache: Clear browser cache and try again
Recent changes: Updates can take 1-2 minutes to propagate
Test directly: Visit the Qlink URL in your browser

I can’t access my account

Recovery steps:

Password reset: Use “Forgot Password” on the login page
Check email: Including spam/junk folders
Browser issues: Try incognito/private mode
Clear cookies: Browser cookies might be corrupted
Contact support: We’re here to help!

Still Have Questions?

Get Help:

Email Support: support@rytinco.com
Documentation: Browse our comprehensive guides

Can’t find your answer? Contact our support team - we’re always happy to help!