Billing Questions

Get answers to common questions about Rytinco billing, subscriptions, pricing, and payment management. Keep your account in good standing and understand your billing clearly.

Subscription & Pricing

Is there a free trial?

No. Rytinco does not offer a free trial. Instead, every new account starts on our Free tier which includes:

✅ No credit card required
✅ 25 Qlinks (active total)
✅ 2 Landing Pages
✅ 2 Forms
✅ 1 Digital Menu/Pricelist
✅ 30 days analytics history
✅ Basic QR code customization
✅ 1,000 API requests/month
✅ No time limits - use the free tier indefinitely

Get Started Now: Ready to begin? Check out our Quick Start Guide for step-by-step setup instructions.

When does billing start?

Billing starts when you choose to upgrade from the Free tier to a paid plan:

Free tier: No charges, use indefinitely
Paid plans: Billed monthly starting on the 1st of each month
Upgrades: Take effect immediately with prorated billing
Payment required: Only when upgrading to a paid plan

Can I cancel anytime?

Absolutely! Rytinco offers:

✅ No contracts or long-term commitments
✅ Cancel anytime via your dashboard
✅ No cancellation fees or penalties
✅ Move to Free tier - upon cancellation, you’ll be downgraded to the base Free tier at the end of your billing period
✅ Keep your Qlinks - your existing Qlinks remain active within Free tier limits
✅ Reactivate easily - upgrade again anytime to restore full functionality

Payment & Billing

What payment methods do you accept?

Accepted Payment Options:

Credit Cards: Visa, Mastercard, American Express
Debit Cards: All major debit cards
Secure Processing: All payments encrypted and secure

When am I billed?

Billing Schedule:

Monthly Plans: Billed on the same day each month
Upgrades: Prorated immediately, difference charged
Downgrades: Take effect at next billing cycle

How do I update my payment method?

Easy Payment Updates:

Log into your Rytinco dashboard
Go to Account Settings → Billing
Click “Update Payment Method”
Enter new card details
Save - next bill uses new payment method

What if my payment fails?

Payment Failure Process:

Day 1: Automatic retry (often resolves temporary card issues)
Day 3: Email notification and second retry attempt
Day 7: Final retry attempt and warning notification
Day 10: If payment remains unpaid, your workspace will be downgraded to the Free tier
Qlinks preserved: Your existing Qlinks remain active within Free tier limits (25 Qlinks)

Quick Resolution:

Update payment method immediately in dashboard
Contact support for assistance: support@rytinco.com
Upgrade again anytime to restore full functionality

Plan Changes & Usage

Can I upgrade or downgrade my plan?

Plan Changes Made Easy:

Upgrades (immediate):

✅ Takes effect immediately
✅ Prorated billing for remaining period
✅ Access to new features right away
✅ Additional Qlinks usage available instantly

Downgrades (next billing cycle):

✅ Takes effect at the start of next billing cycle (1st of the month)
✅ You’ll be moved to the Free tier
✅ Can upgrade again anytime
✅ All your Qlinks and analytics are preserved

What happens if I exceed my Qlink limit?

Qlink Limit Management:

At Limit: Cannot create new Qlinks until upgrade
Soft Enforcement: Existing Qlinks continue working
Upgrade Prompt: Dashboard shows upgrade options
Easy Solutions: Upgrade plan

How do plan downgrades work?

Downgrade Process:

Choose to downgrade in billing settings
Effective date shows (start of next billing cycle on the 1st)
Keep your data - all analytics and Qlinks are preserved
Move to Free tier - when you downgrade, you’ll be moved to the base Free tier
Qlink limits apply - if you have more Qlinks than the Free tier allows, you’ll need to delete some before downgrading

Invoicing & Records

How do I access my invoices?

Invoice Management:

Dashboard → Account Settings → Billing
View “Invoice History” section
Download PDF or Email invoices
Export multiple invoices for accounting
Automatic emails sent for each invoice

Can I get invoices with VAT details?

Business Invoicing:

✅ VAT Registration: Add your VAT number
✅ Company Details: Include business address
✅ Custom Billing: Professional invoice format
✅ Accounting Export: CSV for accounting software
✅ Multiple Recipients: Send invoices to accounting team

What’s included in billing statements?

Invoice Details:

Account Information: Name, address, VAT number
Billing Period: Service period covered
Plan Details: Plan name, Qlink allowance
Usage Summary: Actual usage during period
Surcharges: Any overage fees
Payment Method: Last 4 digits of card used
Taxes: VAT and other applicable taxes

Refunds & Credits

Do you offer refunds?

Refund Policy:

✅ Free tier available - try before you buy with no time limits
❌ No refunds for services already used
✅ Prorated upgrades - when upgrading, you only pay the difference

Business & Enterprise

What about enterprise pricing?

Enterprise Solutions:

Custom Pricing: Based on usage and needs
Volume Discounts: Significant savings for large accounts
Custom Features: White-labeling, API access, integrations
Dedicated Support: Direct contact with account manager
SLA Agreements: Guaranteed uptime and response times

Contact Enterprise Sales:

Email: enterprise@rytinco.com

Can multiple people access billing?

Team Billing Access:

Owner: Full billing access and controls
Admin: Can view invoices and update payment methods

Security & Privacy

Is my payment information secure?

Payment Security:

PCI DSS Compliant payment processing
256-bit SSL encryption for all transactions
Never stored - card details encrypted by payment processor
Two-factor authentication available for account protection
Regular security audits and compliance checks

Who processes payments?

Payment Partners:

Local: Paystack
Security: PCI Level 1 certified
Compliance: GDPR and POPIA compliant
Insurance: Covered by payment processor insurance

Common Billing Issues

Why was my card declined?

Common Causes:

Insufficient funds - Check account balance
Expired card - Update expiration date
International restrictions - Contact your bank
Fraud protection - Bank blocked transaction
Incorrect details - Verify card information

Quick Solutions:

Try a different payment method
Contact your bank to authorize transaction
Update payment details in dashboard
Use PayFast for South African cards

I can’t find my invoice

Invoice Location Help:

Check spam folder - sometimes filtered
Dashboard → Billing → Invoice History
Search email for “Rytinco Invoice”
Contact Support - we can resend
Different email? Check all business email accounts

Billing address is wrong

Update Billing Address:

Account Settings → Billing Information
Edit billing address fields
Save changes - affects future invoices
VAT compliance - ensure address matches VAT registration
Historical invoices cannot be changed

Get Billing Help

Contact Billing Support

Fast Billing Assistance:

Email: billing@rytinco.com

Emergency Billing Issues

Urgent Account Issues:

Payment failures preventing service
Billing errors affecting your business
Account suspensions needing immediate resolution

Quick Billing Tips

Avoid Billing Issues

Keep payment method current - update before expiration
Monitor usage - track Qlink usage vs plan limits
Set calendar reminders - for annual plan renewals
Update billing info - when business details change
Review invoices - catch errors early

Maximize Value

Annual plans save 20% vs monthly
Right-size your plan - avoid paying for unused Qlinks
Monitor analytics - ensure ROI justifies plan cost
Team training - get full value from features
Regular reviews - optimize based on actual usage

Need immediate billing help? Email billing@rytinco.com for assistance from our billing team.