QR Code Issues
Resolve Qlink problems quickly with these troubleshooting steps for generation, display, and functionality issues.
Quick Solutions: For the most common issues, see our Common Issues Guide first.
Generation Problems
Section titled “Generation Problems”Qlink Won’t Generate
Section titled “Qlink Won’t Generate”- URL validation - Check destination link format
- Character limits - Reduce content length
- Special characters - Remove unsupported symbols
- Network issues - Verify internet connection
- Account limits - Check plan restrictions
Error Messages
Section titled “Error Messages”- “Invalid URL” - Ensure proper http:// or https://
- “Content too long” - Shorten text or use link shortening
- “Generation failed” - Try again or contact support
- “Quota exceeded” - Upgrade plan or wait for reset
- “Network timeout” - Check connection stability
Display Issues
Section titled “Display Issues”Qlink Not Visible
Section titled “Qlink Not Visible”- Image format - Try different export formats (PNG, SVG, PDF)
- Resolution - Use higher DPI for print materials
- Color contrast - Ensure sufficient contrast
- Size requirements - Minimum 2cm x 2cm for reliable scanning
- Browser cache - Clear cache and refresh
Quality Problems
Section titled “Quality Problems”- Pixelated images - Export at higher resolution
- Blurry appearance - Use vector formats (SVG)
- Print quality - Check printer settings and paper
- Screen display - Adjust device brightness
- Lighting conditions - Ensure adequate illumination
Scanning Problems
Section titled “Scanning Problems”Quick Scanning Issues:
- Size too small - Must be at least 2cm x 2cm
- Poor contrast - Use dark colors on light background
- Logo too large - Keep logos under 20% of QR code area
- Damaged surface - Check for scratches or dirt
Detailed Scanning Help: For comprehensive scanning troubleshooting including device-specific issues, environmental factors, and advanced solutions, see our Complete Scanning Issues Guide.
Link Issues
Section titled “Link Issues”Destination Not Working
Section titled “Destination Not Working”- URL status - Verify destination website is online
- Redirect problems - Test link in browser directly
- HTTPS requirements - Ensure secure connection
- Geographic restrictions - Check location-based blocking
Wrong Destination
Section titled “Wrong Destination”- QR code mix-up - Verify correct Qlink usage
- Database sync - Wait for updates to propagate
- Cache issues - Clear browser cache
- Dynamic content - Check content management system
- Temporary redirects - Verify redirect settings
Analytics Issues
Section titled “Analytics Issues”Missing Scan Data
Section titled “Missing Scan Data”- Analytics delay - Wait up to 30 minutes for data
- Privacy settings - Check user privacy preferences
- Bot filtering - Automated scans may be filtered
- Geographic data - Location services must be enabled
- Browser blocking - Ad blockers may prevent tracking
Inaccurate Data
Section titled “Inaccurate Data”- Multiple scans - Same user scanning repeatedly
- Development testing - Test scans in analytics
- Time zones - Check report timezone settings
- Date ranges - Verify selected reporting period
- Filter settings - Review applied data filters
Technical Solutions
Section titled “Technical Solutions”Browser Compatibility
Section titled “Browser Compatibility”- Update browser - Use latest version
- JavaScript enabled - Check browser settings
- Cookies allowed - Enable cookies for platform
- Pop-up blockers - Allow pop-ups if needed
- Incognito mode - Try private browsing
Mobile Issues
Section titled “Mobile Issues”- App updates - Update mobile scanner app
- Permissions - Grant camera access
- Storage space - Free up device memory
- OS compatibility - Check device requirements
- Network connection - Verify mobile data/WiFi
Diagnostic Steps
Section titled “Diagnostic Steps”Basic Troubleshooting
Section titled “Basic Troubleshooting”- Test scan - Try scanning with different devices
- Check link - Open destination URL directly
- Clear cache - Browser and mobile app cache
- Try different scanner - Use alternative QR scanner
- Contact support - If issues persist
Advanced Diagnostics
Section titled “Advanced Diagnostics”- Error logs - Check browser console for errors
- Network analysis - Use developer tools
- QR code validator - Online QR code testing tools
- Analytics review - Check scan event logs
- System status - Verify Rytinco service status
When to Contact Support
Section titled “When to Contact Support”Immediate Support Needed
Section titled “Immediate Support Needed”- Security concerns - Suspected unauthorized access
- Data loss - Missing Qlinks or analytics
- Billing issues - Payment or plan problems
- API failures - Integration not working
- Bulk operation failures - Mass generation issues
Information to Provide
Section titled “Information to Provide”- Qlink ID - Specific problematic codes
- Error messages - Exact text of errors
- Device information - OS, browser, app versions
- Timeline - When issue started occurring
- Screenshots - Visual evidence of problems
Most Qlink issues can be resolved with these troubleshooting steps. For persistent problems, our support team provides comprehensive assistance.