Analytics Issues
Resolve analytics problems including missing data, incorrect metrics, and reporting discrepancies for accurate insights.
Missing Data Issues
Section titled “Missing Data Issues”No Scan Data Showing
Section titled “No Scan Data Showing”- Analytics delay - Wait up to 30 minutes for data processing
- Time zone settings - Check report timezone configuration
- Date range selection - Verify correct reporting period
- Filter settings - Remove restrictive data filters
- Privacy compliance - Some data may be filtered for privacy
Partial Data Missing
Section titled “Partial Data Missing”- Bot filtering - Automated scans excluded from reports
- Geographic restrictions - Location data requires user consent
- Device limitations - Some devices block tracking
- Network issues - Intermittent connectivity affects logging
- Browser settings - Ad blockers may prevent analytics
Real-Time Data Delays
Section titled “Real-Time Data Delays”- Processing time - Allow 5-30 minutes for data updates
- High volume - Large scan volumes may cause delays
- System maintenance - Scheduled maintenance affects processing
- API rate limits - Third-party integrations may be throttled
- Cache refresh - Browser or CDN caching delays
Incorrect Metrics
Section titled “Incorrect Metrics”Inflated Scan Counts
Section titled “Inflated Scan Counts”- Test scans - Development and testing activity included
- Multiple scans - Same user scanning repeatedly
- Bot activity - Some automated scanning not filtered
- Refresh behavior - Page refreshes counted as scans
- Duplicate events - Technical issues causing double-counting
Deflated Numbers
Section titled “Deflated Numbers”- Privacy controls - User privacy settings limit tracking
- Ad blockers - Analytics scripts being blocked
- JavaScript disabled - Tracking requires JavaScript enabled
- Network timeouts - Failed tracking requests
- Cross-domain issues - Tracking across different domains
Geographic Data Problems
Section titled “Geographic Data Problems”- IP geolocation - VPNs and proxies affect accuracy
- Mobile data - Cellular networks may show incorrect locations
- Privacy settings - Location services disabled by users
- Approximation - Geographic data is estimated, not exact
- International users - Cross-border data routing issues
Reporting Issues
Section titled “Reporting Issues”Reports Not Generating
Section titled “Reports Not Generating”- Large data sets - Timeout issues with big reports
- Date range limits - Excessive date ranges cause failures
- System load - High usage periods affect generation
- Export format - Try different export formats
- Browser compatibility - Use supported browsers
Incorrect Report Data
Section titled “Incorrect Report Data”- Filter conflicts - Multiple filters creating unexpected results
- Aggregation errors - Time period grouping issues
- Data synchronization - Delays between systems
- Timezone mismatches - Reports in wrong timezone
- Cached results - Old report data being displayed
Export Problems
Section titled “Export Problems”- File size limits - Large exports may fail
- Format compatibility - CSV, PDF, JSON format issues
- Permission errors - Download restrictions
- Network interruptions - Export process interrupted
- Browser downloads - Download folder or security issues
Data Validation
Section titled “Data Validation”Scan Verification
Section titled “Scan Verification”- Manual testing - Scan QR codes to verify tracking
- Different devices - Test across multiple platforms
- Various networks - WiFi vs cellular data testing
- Browser variations - Different browsers and versions
- Incognito mode - Private browsing testing
Cross-Reference Data
Section titled “Cross-Reference Data”- Server logs - Compare with web server analytics
- UTM tracking - Verify campaign parameter data
- External analytics - Google Analytics comparison
- Social media - Platform-specific analytics
- Email marketing - Campaign tracking validation
Technical Diagnostics
Section titled “Technical Diagnostics”Browser Console Errors
Section titled “Browser Console Errors”- JavaScript errors - Check for script failures
- Network requests - Verify analytics calls succeeding
- Cookie issues - Tracking cookie problems
- CORS errors - Cross-origin request issues
- Third-party blocking - External script blocking
API Integration Issues
Section titled “API Integration Issues”- Authentication - API key validation
- Rate limiting - Request frequency restrictions
- Endpoint errors - API endpoint availability
- Data format - JSON structure validation
- Version compatibility - API version mismatches
Common Solutions
Section titled “Common Solutions”Quick Fixes
Section titled “Quick Fixes”- Clear browser cache - Remove cached analytics data
- Disable ad blocker - Temporarily allow analytics scripts
- Check date ranges - Verify report period selection
- Refresh data - Force analytics data refresh
- Try different browser - Test in alternative browser
Advanced Solutions
Section titled “Advanced Solutions”- Analytics code review - Verify tracking implementation
- Privacy settings audit - Review data collection consent
- Network configuration - Check firewall and proxy settings
- Third-party integrations - Validate external connections
- Data pipeline review - End-to-end analytics flow check
Best Practices
Section titled “Best Practices”Data Accuracy
Section titled “Data Accuracy”- Filter test data - Exclude development and testing scans
- Monitor data quality - Regular accuracy checks
- Document changes - Track analytics configuration changes
- Baseline metrics - Establish normal data patterns
- Validation processes - Regular data verification routines
Reporting Standards
Section titled “Reporting Standards”- Consistent time zones - Use single timezone for all reports
- Standard filters - Apply consistent data filters
- Regular schedules - Automated reporting schedules
- Data retention - Understand data storage periods
- Access controls - Manage report access permissions
Performance Optimization
Section titled “Performance Optimization”Analytics Speed
Section titled “Analytics Speed”- Reduce data range - Smaller time periods for faster reports
- Limit filters - Fewer filters improve performance
- Schedule reports - Generate during off-peak hours
- Cache results - Use cached data when appropriate
- Aggregate data - Use summary data for large datasets
System Resources
Section titled “System Resources”- Monitor usage - Track analytics system load
- Optimize queries - Efficient data retrieval methods
- Batch processing - Group similar operations
- Error handling - Graceful failure management
- Scalability planning - Prepare for growth
Support Escalation
Section titled “Support Escalation”When to Contact Support
Section titled “When to Contact Support”- Data loss - Missing historical analytics
- System errors - Persistent technical failures
- Integration issues - Third-party connection problems
- Performance problems - Slow or failing reports
- Billing discrepancies - Usage vs. billing mismatches
Information to Provide
Section titled “Information to Provide”- Specific metrics - Which data is incorrect
- Time periods - When issues started occurring
- Browser details - Browser, OS, device information
- Error messages - Exact text of any errors
- Steps to reproduce - How to recreate the problem
Most analytics issues are temporary or configuration-related. These troubleshooting steps resolve the majority of data and reporting problems.