General FAQ

Find answers to the most commonly asked questions about Rytinco, our features, and how to get the most out of dynamic QR codes.

About Rytinco

What is Rytinco?

Rytinco is South Africa’s leading platform for creating and managing Qlinks - dynamic QR Codes and Shortlinks.

Learn More About Qlinks: For a comprehensive explanation of what Qlinks are and how they work, visit our Qlinks Overview Guide.

How is Rytinco different from other QR code generators?

Key Differences:

Dynamic Updates: Change destinations anytime without reprinting
Advanced Analytics: Detailed tracking including location, device, and timing data
Local Focus: Built for South African businesses with Rand pricing and local support
Landing Pages: Built-in page builder for custom destinations
Team Features: Multi-user access and collaboration tools
Better Value: More features at competitive prices

Who should use Rytinco?

Rytinco is perfect for:

Restaurants with changing menus
Retail businesses with product updates
Marketing agencies running campaigns
Real estate agents with property listings
Event organizers with changing information
Educational institutions with course materials
Any business that updates information regularly

Is Rytinco only for South African businesses?

While we’re proudly South African and optimize for local needs, businesses worldwide can use Rytinco. Our servers are global, ensuring fast loading times internationally. However, our pricing is in South African Rand, and our support team operates in SAST timezone.

Getting Started

Visit app.rytinco.com
Click “Sign Up” and enter your email
Create a secure password
Verify your email address
Complete your profile setup
Start your 30-day free trial (no credit card required)

Do I need a credit card to start?

No! You can start your 30-day free trial without providing any payment information. You’ll only need to add payment details when you’re ready to subscribe after your trial period.

What happens after my free trial ends?

Day 25: We’ll send you a reminder email about your upcoming trial expiration
Day 30: If you haven’t upgraded, your account becomes read-only
Read-only mode: You can view your analytics and Qlinks but can’t create new ones or update existing ones
Reactivation: Upgrade anytime to restore full functionality

Can I change plans later?

Absolutely! You can upgrade or downgrade your plan anytime:

Upgrades take effect immediately with prorated billing
Downgrades take effect at your next billing cycle
No penalties for changing plans

Qlinks (QR Codes & Shortlinks)

What’s the difference between static and dynamic QR codes?

Quick Summary: Static QR codes are permanent and can’t be changed. Qlinks are dynamic - you can update the destination anytime without reprinting.

Detailed Comparison: For a comprehensive comparison table and explanation of benefits, see our Qlinks Overview Guide.

How many Qlinks can I create?

This depends on your plan:

Basic Plan: 5 Qlinks
Standard Plan: 25 Qlinks
Professional Plan: 100 Qlinks
Enterprise: Unlimited (custom pricing)

Can I customize the appearance of my Qlinks?

Yes! You can customize:

Colors: Foreground and background colors
Logo: Add your business logo in the center
Shape: Corner styles (square, rounded, circle)
Pattern: Different Qlink patterns
Size: Various dimensions for different uses

What file formats can I download Qlinks in?

PNG: Best for most uses (web, print)
SVG: Best for professional printing and scaling
JPG: Good for web use

How small can I print a QR code and still have it scan?

Minimum recommended size: 2cm x 2cm (about 0.8 inches)

Factors affecting scanning:

Printing quality and resolution
Contrast between colors
Amount of data encoded
Scanning distance and lighting

Do Qlink expire?

Rytinco Qlinks never expire as long as your account remains active. However:

If you cancel your subscription, your Qlinks will stop redirecting
Inactive accounts (90+ days) may be archived

Analytics & Tracking

What analytics data does Rytinco provide?

Comprehensive tracking includes:

Scan counts: Total and unique scans
Geographic data: Country, region, city
Device information: iOS/Android, device types
Browser data: Which browsers people use
Time patterns: Peak scanning hours and days
Referrer data: How people found your Qlink

How accurate is the geographic data?

Our geographic data is 90-95% accurate for country and region levels, and 70-80% accurate for city-level data. We use IP geolocation, which can be affected by:

VPN usage
Mobile network routing
Proxy servers

Can I integrate Rytinco analytics with Google Analytics?

Yes! Use UTM parameters when creating your Qlinks:

Set Campaign Source: Location of QR code (e.g., “poster”, “table-tent”)
Set Campaign Medium: “rytinco”
Set Campaign Name: Your campaign identifier
Analytics will appear in both Rytinco and Google Analytics

How long is analytics data stored?

Basic Plan: 30 days of analytics history
Standard Plan: 90 days of analytics history
Professional Plan: 365 days of analytics history
Enterprise: Custom retention periods available

Technical Questions

What happens if Rytinco’s servers go down?

We maintain 99.9% uptime with multiple safeguards:

Redundant servers across multiple data centers
Automatic failover to backup systems
Real-time monitoring with immediate alerts
Status page: status.rytinco.com for live updates

Is my data secure?

Absolutely! We use enterprise-grade security:

SSL/TLS encryption for all data transmission
SOC 2 compliant data handling practices
South African data centers for local compliance
Regular security audits and penetration testing
Automated backups with 99.9% recovery guarantee

Can I export my data?

Yes! You can export:

Analytics data: CSV and PNG format with all metrics
Qlinks: All your Qlinks
Account data: Complete account information

Contact support for specific data requirements.

Troubleshooting

My Qlink - QR code isn’t scanning properly

Common solutions:

Check size: Ensure QR code is at least 2cm x 2cm
Verify contrast: Use dark foreground on light background
Test on multiple devices: Try both Android and iPhone
Check logo size: Large logos can interfere with scanning
Ensure good lighting: QR codes need adequate light to scan

I’m not seeing analytics data

Possible causes:

Wait time: Analytics can take 5-10 minutes to appear
Ad blockers: Some browsers block tracking
VPN/Proxy: Can affect geographic data accuracy
Cache: Try refreshing your browser
UTM parameters: Check if tracking codes are set correctly

My Qlink redirects to the wrong page

Check these items:

URL accuracy: Verify the destination URL is correct
Protocol: Ensure URL includes http:// or https://
Cache: Clear browser cache and try again
Recent changes: Updates can take 1-2 minutes to propagate
Test directly: Visit the Qlink URL in your browser

I can’t access my account

Recovery steps:

Password reset: Use “Forgot Password” on the login page
Check email: Including spam/junk folders
Browser issues: Try incognito/private mode
Clear cookies: Browser cookies might be corrupted
Contact support: We’re here to help!

Still Have Questions?

Get Help:

📧 Email Support: support@rytinco.com
📚 Documentation: Browse our comprehensive guides

Can’t find your answer? Contact our support team - we’re always happy to help!