Billing Questions

Get answers to common questions about Rytinco billing, subscriptions, pricing, and payment management. Keep your account in good standing and understand your billing clearly.

Subscription & Pricing

Is there a free trial?

Yes! Every new account gets a 30-day free trial with:

✅ No credit card required to start
✅ Full access to Basic plan features
✅ 5 Qlinks to test with
✅ Complete analytics and customization
✅ No setup fees or hidden costs

Get Started Now: Ready to begin? Check out our Quick Start Guide for step-by-step setup instructions.

When does billing start?

Billing Timeline:

Day 1-30: Free trial period (no charges)
Day 25: Reminder email about trial ending
Day 30: Trial expires, account becomes read-only if no payment method
Day 31+: Billing begins when you add payment method and select plan

Can I cancel anytime?

Absolutely! Rytinco offers:

✅ No contracts or long-term commitments
✅ Cancel anytime via your dashboard
✅ No cancellation fees or penalties
✅ Access until period ends - no immediate cutoff
✅ Reactivate easily if you change your mind

Payment & Billing

What payment methods do you accept?

Accepted Payment Options:

💳 Credit Cards: Visa, Mastercard, American Express
🏦 Debit Cards: All major debit cards
🔒 Secure Processing: All payments encrypted and secure

When am I billed?

Billing Schedule:

Monthly Plans: Billed on the same day each month
Upgrades: Prorated immediately, difference charged
Downgrades: Take effect at next billing cycle

How do I update my payment method?

Easy Payment Updates:

Log into your Rytinco dashboard
Go to Account Settings → Billing
Click “Update Payment Method”
Enter new card details
Save - next bill uses new payment method

What if my payment fails?

Payment Failure Process:

Day 1: Automatic retry (often resolves card issues)
Day 3: Email notification and second retry
Day 7: Final retry and account warning
Day 10: Account suspended (QR codes stop working)
Day 90: Account archived (data preserved for recovery)

Quick Resolution:

Update payment method immediately in dashboard
Contact support for assistance: support@rytinco.com
Account reactivates instantly once payment processes

Plan Changes & Usage

Can I upgrade or downgrade my plan?

Plan Changes Made Easy:

Upgrades (immediate):

✅ Takes effect immediately
✅ Prorated billing for remaining period
✅ Access to new features right away
✅ Additional Qlinks usage available instantly

Downgrades (next billing cycle):

Takes effect at next billing date
No immediate charge difference
Can upgrade again anytime

What happens if I exceed my Qlink limit?

Qlink Limit Management:

At Limit: Cannot create new Qlinks until upgrade
Soft Enforcement: Existing Qlinks continue working
Upgrade Prompt: Dashboard shows upgrade options
Easy Solutions: Upgrade plan

How do plan downgrades work?

Downgrade Process:

Choose new plan in billing settings
Effective date shows (next billing cycle)
Keep analytics for all historical data

Invoicing & Records

How do I access my invoices?

Invoice Management:

Dashboard → Account Settings → Billing
View “Invoice History” section
Download PDF or Email invoices
Export multiple invoices for accounting
Automatic emails sent for each invoice

Can I get invoices with VAT details?

Business Invoicing:

✅ VAT Registration: Add your VAT number
✅ Company Details: Include business address
✅ Custom Billing: Professional invoice format
✅ Accounting Export: CSV for accounting software
✅ Multiple Recipients: Send invoices to accounting team

What’s included in billing statements?

Invoice Details:

Account Information: Name, address, VAT number
Billing Period: Service period covered
Plan Details: Plan name, Qlink allowance
Usage Summary: Actual usage during period
Surcharges: Any overage fees
Payment Method: Last 4 digits of card used
Taxes: VAT and other applicable taxes

Refunds & Credits

Do you offer refunds?

Refund Policy:

✅ 30-day free trial reduces refund needs
❌ No refunds for services already used

Business & Enterprise

What about enterprise pricing?

Enterprise Solutions:

Custom Pricing: Based on usage and needs
Volume Discounts: Significant savings for large accounts
Custom Features: White-labeling, API access, integrations
Dedicated Support: Direct contact with account manager
SLA Agreements: Guaranteed uptime and response times

Contact Enterprise Sales:

Email: enterprise@rytinco.com
Chat: Available in dashboard

Can multiple people access billing?

Team Billing Access:

Owner: Full billing access and controls
Admin: Can view invoices and update payment methods

Security & Privacy

Is my payment information secure?

Payment Security:

PCI DSS Compliant payment processing
256-bit SSL encryption for all transactions
Never stored - card details encrypted by payment processor
Two-factor authentication available for account protection
Regular security audits and compliance checks

Who processes payments?

Payment Partners:

Local: Paystack
Security: PCI Level 1 certified
Compliance: GDPR and POPIA compliant
Insurance: Covered by payment processor insurance

Common Billing Issues

Why was my card declined?

Common Causes:

Insufficient funds - Check account balance
Expired card - Update expiration date
International restrictions - Contact your bank
Fraud protection - Bank blocked transaction
Incorrect details - Verify card information

Quick Solutions:

Try a different payment method
Contact your bank to authorize transaction
Update payment details in dashboard
Use PayFast for South African cards

I can’t find my invoice

Invoice Location Help:

Check spam folder - sometimes filtered
Dashboard → Billing → Invoice History
Search email for “Rytinco Invoice”
Contact Support - we can resend
Different email? Check all business email accounts

Billing address is wrong

Update Billing Address:

Account Settings → Billing Information
Edit billing address fields
Save changes - affects future invoices
VAT compliance - ensure address matches VAT registration
Historical invoices cannot be changed

Get Billing Help

Contact Billing Support

Fast Billing Assistance:

📧 Email: billing@rytinco.com

Emergency Billing Issues

Urgent Account Issues:

Payment failures preventing service
Billing errors affecting your business
Account suspensions needing immediate resolution

Quick Billing Tips

Avoid Billing Issues

Keep payment method current - update before expiration
Monitor usage - track Qlink usage vs plan limits
Set calendar reminders - for annual plan renewals
Update billing info - when business details change
Review invoices - catch errors early

Maximize Value

Annual plans save 20% vs monthly
Right-size your plan - avoid paying for unused Qlinks
Monitor analytics - ensure ROI justifies plan cost
Team training - get full value from features
Regular reviews - optimize based on actual usage

Need immediate billing help? Use the live chat in your dashboard for the fastest response from our billing team.