Contact Options

Get help when you need it with Rytinco’s comprehensive support options. Choose the contact method that works best for your situation and get fast, expert assistance.

Email Support

Comprehensive Email Assistance

General Support:

• Email: support@rytinco.com
• Response Time: Within 24 hours

Specialized Email Channels

Department-Specific Support:

Department	Email Address	For
Billing	billing@rytinco.com	Payment, subscriptions, invoices
Sales	hello@rytinco.com	Pre-sales questions, demos
Enterprise	enterprise@rytinco.com	Custom solutions, large accounts

Email Support Tips

Get Faster Email Responses:

1. Use descriptive subject lines (e.g., “QR Code Not Scanning - Account #12345”)
2. Include account details (email address, organization name)
3. Attach screenshots when relevant
4. Describe steps taken to solve the issue
5. Specify urgency level if time-sensitive

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Community Support

Knowledge Base

Self-Service Resources:

• This Documentation: Comprehensive guides
• Video Tutorials: Step-by-step instructions
• Case Studies: Real business success stories
• Best Practice Guides: Industry-specific tips
• FAQ: Quick answers to common questions

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Support Request Guidelines

Before You Contact Support

Help Us Help You Faster:

Basic Information to Include:

• Account email and workspace name
• Specific Qlink names having issues
• Device/browser you’re using
• When the problem started
• Steps you’ve already tried

Detailed Problem Description

Best Practice Format:

Subject: [Issue Type] - [Brief Description] - Account: [Your Email]

What happened:
- Describe the issue in detail

What you expected:
- What should have happened instead

Steps to reproduce:
1. First step
2. Second step
3. Issue occurs

Environment:
- Device: iPhone 15 Pro
- Browser: Safari
- Plan: Professional
- QR Code: "Restaurant Menu - Location A"

Screenshots/Files:
- Attach relevant images or QR code files

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Self-Service Options

Solve Issues Yourself

Quick Self-Help Resources:

• Search this documentation using the search bar
• Dashboard help tooltips hover over ? icons
• Video tutorials embedded throughout the platform
• Status page: status.rytinco.com for service issues

Common Self-Solved Issues

Issues You Can Fix Yourself:

• ✅ Password resets - Use “Forgot Password” on login page
• ✅ Payment method updates - Account Settings → Billing
• ✅ Qlink downloads - Click download button, select format
• ✅ Basic analytics - Dashboard → Analytics section
• ✅ Team invitations - Account Settings → Team

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No matter how you prefer to get help, we’re here to ensure your success with Rytinco. Choose the support method that works best for you!